Generic applications yield generic interfaces. Most portals look the same because they are the same with just some changed logos and colors slapped on the same old applications.
Brighton Cromwell has a development department, not a contractor we farm work out to. Our developers care about the success of our applications instead of how many hours they can bill.
You shouldn't need to wait for someone to return a call or email to get information about the status of your orders or pricing requests, view order history and access reports.